To provide a more effective support service the Phoenix Information Technology recommend remote diagnostics which will allow a Technical Specialist to diagnose and rectify network problems by 'dialling in' to a network.

The benefits include a superior speed of response because no time is wasted in travelling and a more accurate diagnosis of the problem.

Access to the network will be at the clients explicit request and permission and is always performed in a secure and safe manner.

This will allow Phoenix IT to dial into a LAN workstation, and/or Server that has remote diagnostics capabilities.